Last updated: 8 November 2026
1. Who we are
This policy explains how TradeX24 (“TradeX24”, “we”) handles personal data when you use our website and platform. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
2. Data we collect
- Account and contact details: name, email, mobile number, city, and the plan you choose.
- Broker session data: your broker client ID and the time-limited session your broker issues when you connect. We never receive or store your broker password or PIN.
- Trading activity in the platform: setups shown to you, your approvals and rejections, orders placed by the platform, positions, profit and loss, and your risk settings.
- Billing data: subscription and payment status. Card or bank details are processed by our payment provider and are not stored by us.
- Technical data: IP address, browser type, and logs needed to operate and secure the Service.
3. Why we use it
- To provide the Service: show setups, place and manage approved orders, and display your trades.
- To manage your subscription, billing and support requests.
- To secure the platform, prevent abuse and investigate incidents.
- To meet legal, tax and regulatory obligations.
- To send service messages (for example, daily broker reconnect reminders). Marketing emails are sent only with your consent and you can opt out at any time.
4. Sharing
We do not sell your personal data. We share it only with: your broker (to place orders you approve), payment and email service providers acting on our instructions, hosting providers, and authorities where required by law.
5. Storage and security
Data is stored on servers in India where possible. We use access controls, encrypted connections (HTTPS) and limited-lifetime broker sessions. No system is completely secure; we will notify you and the authorities of a personal data breach as required by law.
6. Retention
We keep account and trading records for as long as your account is active and afterwards for the period required by law (for example, tax and accounting rules). Enquiries that do not become accounts are deleted within 24 months.
When you delete your account (Account → Your data), your profile, settings, broker connection, setups, trades and notifications are deleted immediately. Tax invoices already issued (which show the name, state and GSTIN they were issued to) and payment records are kept unchanged for the period required by GST law; everything else is removed.
7. Your rights
You can download a copy of your data or delete your account at any time from the Account page. You may also request access to, correction of, or deletion of your personal data, withdraw consent, and nominate a person to exercise your rights. Write to grievance@tradex24.in. We respond within 30 days.
8. Cookies
We use essential cookies to keep you signed in and protect forms against forgery, and local storage to remember your display preferences (such as dark mode). We do not use advertising cookies.
9. Contact
Grievance Officer, TradeX24 — grievance@tradex24.in.