Last updated: 8 November 2026
1. About these terms
These Terms of Service (“Terms”) govern your access to and use of the TradeX24 website, platform and related services (the “Service”) provided by TradeX24 (“TradeX24”, “we”, “us”). By creating an account, subscribing to a plan or using the Service, you agree to these Terms.
2. What the Service is — and is not
TradeX24 is a software platform that scans market data using pre-defined, rule-based strategies, presents trade setups to you, and — only after your explicit approval — places and manages orders on your own broker account using a session you authorise.
- TradeX24 is not a stockbroker, portfolio manager or investment adviser, and does not hold your funds or securities.
- Setups shown by the Service are the output of mechanical rules applied to market data. They are not personalised investment advice or a recommendation to buy or sell any security.
- You decide whether to approve each setup, the quantity, and your risk limits, and you are solely responsible for those decisions.
3. Eligibility and your account
You must be at least 18 years old, resident in India, and hold an active trading account with a supported broker (currently Kite). You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at support@tradex24.in of any unauthorised use.
4. Broker connection
You connect your broker account by signing in on your broker’s own website. TradeX24 receives a session that your broker issues for a limited time and never receives your broker password. Orders are placed in your name, on your account, subject to your broker’s terms, charges and risk systems. Brokerage, exchange charges and taxes are charged by your broker.
5. Subscription plans and billing
- Plans are offered on a monthly or annual basis at the prices shown on our Pricing page, exclusive of applicable taxes (GST) unless stated otherwise.
- Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
- We may change prices with at least 30 days’ notice; changes apply from your next renewal.
- Refunds are governed by our Refund Policy.
6. Acceptable use
You agree not to misuse the Service, including by attempting to access other users’ data, interfering with the platform’s operation, reverse-engineering it, reselling access, or using it in breach of applicable laws, exchange rules or your broker’s terms.
7. Availability and execution
We work to keep the Service available during market hours, but it depends on third-party systems (your broker, exchanges, data providers, internet connectivity) outside our control. Orders may be delayed, partially filled, rejected or not placed. We do not guarantee any particular fill price, execution or outcome. You can monitor and exit positions directly through your broker at any time.
8. No guarantee of results
Trading in securities and derivatives involves substantial risk. We do not guarantee profits, returns or the avoidance of losses. Past or simulated (paper-trading) results do not indicate future performance. Please read the Risk Disclosure.
9. Limitation of liability
To the maximum extent permitted by law, TradeX24 is not liable for any trading losses, lost profits, or indirect or consequential damages arising from your use of the Service, including losses caused by market movements, delays, system failures or decisions you make. Our total liability for any claim relating to the Service is limited to the subscription fees you paid in the three months before the claim.
10. Suspension and termination
You may cancel at any time. We may suspend or terminate access for breach of these Terms, non-payment, or where required by law or by your broker. Open positions remain in your broker account and are your responsibility.
11. Changes to these Terms
We may update these Terms. Material changes will be notified by email or on the website at least 15 days before they take effect. Continued use after that date means you accept the updated Terms.
12. Governing law and grievances
These Terms are governed by the laws of India. Grievances can be sent to grievance@tradex24.in; we acknowledge within 2 business days and aim to resolve within 15 days.
13. Contact
TradeX24. Email: support@tradex24.in.